- Question: Is shipping really free?
Answer: Yes. We cover shipping cost for all local and international customers.
- Question: Which courier company does Stereo use for local Singapore shipping?
Answer: We use Honest Bee, Singpost or TaQbin for shipping within Singapore. Which courier is used depends on product, size and weight. Customer's can contact us to find our more.
- Question: Is there member discounts?
Answer: Yes! Customer will need to sign up as our member and login to enjoy member discounts.
- Question: How long does it take to ship my order and when will I receive them?
Answer: Depending on stock availability, we can ship out your order usually within 2 working day. For local address, Singpost may take 2 - 3 working days after we shipped out while Taqbin and Honest Bee may take 1 - 2 working days.
- Question: Would I receive a notification when my order is shipped out?
Answer: Yes. We will send you the tracking number via e-mail if the shipping method used has tracking.
- Question: Can customers self pick up at our store?
Answer: Yes. Simply indicate in the instruction box at the end of the check out process that you wish to self pick up and indicate the preferred store to pick up from.
- Question: Where do I send my product for warranty claim?
Answer: Kindly send all faulty products to their respective service centres in Singapore. Should you be unsure of where to send to, simply drop us an e-mail and we will be happy to assist.