FAQs

  • Question: Is shipping really free?

Answer: Yes. We cover basic shipping for all local and international customers.

 

  • Question: I'm not from Singapore and would like an express shipping option, what should I do?

Answer: You can select express courier service like FedEx Priority (extra shipping charges applies)

 

  • Question: Which courier company does Stereo use for local Singapore shipping?

Answer: We use several different courier like Honest Bee, Singpost, TaQbin, U Parcel and Aramex for shipping within Singapore. Which courier is used depends on product, size and weight. Customer's can contact us to find our more.

 

  • Question: Is there member discounts?

Answer: Yes! Customer will need to sign up as our member and login to enjoy member discounts.


  • Question: How do I become a Stereo Member?

Answer: Register HERE

 

  • Question: How long does it take to ship my order and when will I receive them?

Answer: Depending on stock availability, we can ship out your order usually within 3 working day. For local address, Singpost takes 3 working days after we shipped out while the rest of the local courier services may take 1 - 2 working days.

 

  • Question: Would I receive a notification when my order is shipped out?

Answer: Yes. We will send you the tracking number via e-mail if the shipping method used has tracking.


  • Question: Can customers self pick up at our store?

Answer: Yes. Simply indicate in the instruction box at the end of the check out process that you wish to self pick up and indicate the preferred store to pick up from.


  • Question: Where do I send my product for warranty claim?

Answer: Kindly send all faulty products to their respective service centres in Singapore. Should you be unsure of where to send to, simply drop us an e-mail and we will be happy to assist.


  • Question: Do I have to pay custom taxes and duties?

Answer: International orders may be subjected to tariffs, custom duties and associated assessments.Please be noted that if you refuse a package that has been received by customs because of lack of payment of tariffs or taxes, we will not be able to refund the cost of the order and the order will be disposed by your custom or according to their rules and regulations.

 

  • Question: What if I provide an incorrect address or contact number?

Answer: We can amend the contact details if he have not ship your order yet otherwise depending on the courier and custom, we may contact you via email (hopefully that is correct at least) for the correct information for a succesful delivery. Failure to provide the correct the correct information may result in disposal of your order by the custom/courier which is non refundable.

 

  • Question: What if I receive a damage item?

Answer: We take pride in our services and products and in the event should you receive a faulty item, you may contact us via e-mail to arrange for a refund. Upon acknowledgement, you may proceed to ship the item to us if the following conditions are met:

- We require items to be returned in their original packaging and in their original condition
- Used items cannot be returned unless due to manufacturing defect

Once we receive the item, we will then proceed to issue you a full refund. Please be noted that the customer bears shipping charges.